Transport Management provides a number of solutions for courier bookings. These include receiving client bookings via data entry, client onsite systems or through web bookings over the internet. These bookings flow into the radio dispatch area where the requirements are communicated to the delivery vehicles. When a booking has been completed, it moves into the booking review area for pricing adjustments. After the adjustments have been finalised, the booking is passed on to invoicing. The accounts system can then allocate incoming payments and keep track of debtors. An automatic status update for a booking may be sent back to the client either by email or the web.
Once a booking has been made, customer service screens are available to review bookings within any screen. Review screens differ depending on whether the booking is a distribution run or a standard booking. Internal electronic "Chat sessions" can be conducted by staff to discuss particular bookings. The cost of a new booking is automatically calculated by the freight rating engine. |
